But who wants to sit around analyzing data? You’ve got better things to do, like running your business.ĪI can do the analytics for you. With enough time, effort, and brain power, you can predict the future trends of your industry. This can be particularly useful in the weeks leading up to big ecommerce days like Black Friday or Cyber Monday. You can also program your chatbot to advertise deals for you. Or you can program your chatbot to prompt a popular service offering to customers. Are shoppers often buying two products together? Your chatbot can upsell those product combinations to new customers. Convert deals and upsellĪI-enabled bots can track your customer’s shopping patterns. And if shoppers are having a difficult time either finding or understanding a product, chatbots can provide a solution for them. If a shopper gives the AI chatbot a few prompts, like “I’m looking for blue suede shoes,” the chatbot can navigate your catalogs and find the product for them.ĪI can observe your shoppers’ browsing behavior, then offer similar products it thinks your shopper might like. Often, when you implement AI for customer support, you’re enabling a personalized shopping experience.ĪI-powered chatbots use machine learning to better understand customer queries. Personalized shopping supportĪny opportunity to further your customer’s down your sales funnel should be seized. Is there something people are always complaining about or asking for? Find it, and fix it! Are customers always asking about a product improvement? Again, a golden opportunity to give people what they want! 4. This data may be able to help you understand where your customers’ friction points are. With your chatbot analytics in hand, you have the potential to improve your customer experience strategy. This data will help you understand who your customers are and what they want. Your chatbot’s analytics can provide you with valuable insight into your customers. Gather customer demographic informationĮvery time your chatbot has a conversation, it’s gathering information. With an FAQ chatbot, you can watch your office productivity spike and your internal team satisfaction rise. They free your internal team up from responding to repetitive questions, giving them time back for skilled work. Answer repeat FAQs and save your team timeĬustomer service FAQ chatbots have a ton of benefits. Offering customers instant service in their preferred language is one easy win. Competitive edge: Ramping up your digital customer service can give you a leg up on the competition.Customer loyalty: Would you rather shop in a place that spoke your language or a place where you weren’t understood? Case in point.Sales potential: 72% of shoppers are more likely to buy a product when offered in their preferred language.Give customers the option of communicating in their preferred language and watch them engage. It can be intimidating to speak in a language you aren’t comfortable with.
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